Last updated: 22/12/2023
Thank you for shopping with GlowUp Men Skincare. We strive to provide high-quality skincare products for men that meet your expectations. However, we understand that there may be instances where you need to return a product. Please read our Refund and Returns Policy carefully to ensure a smooth process.
1. Returns Eligibility:
1.1. To be eligible for a return, the product must be unused, unopened, and in the same condition as received.
1.2. Returns must be initiated within 30 days of the purchase date.
1.3. Only products purchased directly from [Your Company Name] website are eligible for returns.
2. Initiate a Return:
2.1. To initiate a return, please contact our customer service team at [[email protected]] or to obtain a Return Authorization (RA) number.
2.2. Clearly write the RA number on the outside of the package.
2.3. Ship the product(s) to the address provided by our customer service team.
3. Refund Process:
3.1. Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
3.2. If the return is approved, a refund will be processed to the original method of payment.
3.3. Refunds may take 5-7 business days to appear in your account, depending on your payment method and financial institution.
4. Return Shipping:
4.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
4.2. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
5. Exchanges:
5.1. We do not offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order.
6. Damaged or Defective Products:
6.1. If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. Provide photos of the damaged or defective product for prompt assistance.
7. Cancellations:
7.1. Orders can be canceled within 24 hours of purchase by contacting our customer service team. Once an order has been processed for shipping, it cannot be canceled.
8. Contact Information:
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [email protected].
GlowUp Men Skincare
Croesestraat 93, Utrecht, the Netherlands,
www.glowupmenskincare.com
